![]() Our prime motive is to assist the customers to solve their current issues. Customer satisfaction is the ultimate goal at Tenorshare. ![]() And not in a good way.ĭear Customer, We regret the inconvenience caused to you. Did I refuse help is getting the software to work? Hell no! I honestly never remember the name of half the software I use but the name Tenorshare will always stick with me. Did I agree to remote support – Wasn’t offered but I would of very happily agreed 6. Is my order within 30 days? YES! (19 March 2023) 5. Did I provide screen shots? YES! A video in fact 4. Did I contact the support team? Yes! (20 March 2023) 2. Was promised a refund if it turn out the current version (V6.8.2) has a "technical issue" Spend the next few weeks (up to 13 April 2023) trying to get a refund and was finally told that V6.8.2 had a "bug" but no refund since I didn't meet the refund conditions, being: 1. Gave up on the product on 24 March 2023 and requested a refund. Spent the next few days back and forth including sending the log files. Reported, via the Helpdesk, on 20 March 2023, that the product doesn't work and included a video. ![]() ![]() Bought "Tenorshare UltData for Android (Windows Version) - Lifetime/1-5 Devices" on the 19th of March 2023. ![]()
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